When looking for a logistics partner, consider below five tips:
- Service Quality:
Cargo owners trust the efficient handling of their goods during transport, and pricing is not the only consideration when aiming for the best supply chain.
When considering the right partner:
– Evaluate their servicing capability
– Their interests to listen & learn about your businesses and requirements
– Their readiness to handle any unexpected, i.e., port closures/strike/seasonal weather changes
– Do they share information and have the heart to teach, provide tips to improve and market development?
Are they committed to the highest level of professionalism, quality, and security?
– Ensure recognition and approvals from relevant government bodies
– Verify professional associations, certificates, and licenses
– Do they know you personally or only identifies you as an account number?
- Local Expertise
Can they provide local expertise for imports, exports, and cross-trade in your area?
– Gauge the company’s strength and local knowledge for your requested areas
– Evaluate operational connectivity across specific regions, for example, China
– Analyze the service level as in languages/dialects and customs procedures
- Pricing and Quotation
Charges should be presented clearly, as an example after IMO 2020.
– Check if IMO and/or other surcharges are in quotation
– Check if any excluded additional fees
- Supply Chain Flexibility
Are they flexible and adaptable to changes, to secure delivery performance?
– Discuss possible scenarios for supply chain disruption
– Examine their capability to handle foreseeable issues
– Evaluate support level if your product changes or running late